Cancellation policy

This policy outlines exactly how to manage, edit, or cancel your orders for Subscriptions and Pre-Orders with Fueledo.

For any immediate assistance with an active order, please email us at: fueledo.enquire@gmail.com

When you choose a subscription plan, you are setting up hassle-free, recurring deliveries designed to keep your routine automated.

🔄 How It Works: You will receive repeat deliveries based on the exact frequency you selected at checkout (Fortnightly or Monthly).
🔒 Secure Billing: Your payment details are securely stored by our encrypted checkout system. You will be automatically charged only when each individual batch is prepared for dispatch.
🔓 Zero Lock-Ins: You have 100% control over your plan. You can pause, reschedule, skip a delivery, or completely cancel your subscription at any time with zero fees.
📱 How to Make Changes: You can manage your entire subscription directly through your secure customer account portal, or by clicking the "Manage Subscription" link found at the bottom of any of your order confirmation emails.
⛔ Important Note: To prevent being charged for your next scheduled batch, all modifications or cancellations must be completed before your next automatic billing date.

When you place a Pre-Order, you are securing an upcoming batch or an item that is soon-to-be-available before it lands in our main inventory.

💳 Payment: Depending on the launch, we may take full payment, a partial deposit, or securely hold your payment method at checkout to guarantee your place in line, charging/fulfilling the order at a specified future date.
❌ Cancelling a Pre-Order: You can cancel any pre-order at any time before it has been fulfilled and shipped for a full refund by emailing fueledo.enquire@gmail.com.
📦 After Dispatch: Once your pre-order has been packed and handed over to the courier, it can no longer be cancelled. However, you are still fully covered under our standard return guidelines once it arrives.

For full details on our 14-Day Taste Guarantee or what to do if an item arrives damaged or faulty, please read our Refund Policy here.