Refund policy

📦 Fueledo Refund & Taste Guarantee Policy

At Fueledo, we stand behind the quality, performance, and taste of our fuel completely. Because our products are premium nutritional foods, our policy is designed to give you complete peace of mind while fully complying with the Australian Consumer Law (ACL).

For any questions or to start a claim, reach out to us directly at: fueledo.enquire@gmail.com

✨ The 14-Day Taste Guarantee

We want you to love your fuel. If you try any of our products for the very first time and absolutely do not like the taste, you are covered by our Taste Guarantee.

  • ⏳ The Window: You have 14 days after receiving your product to request a refund.

  • 🔒 The Limit: This guarantee applies strictly to the first pouch of your very first order for that specific product (including the first batch of a new subscription).

  • 🚚 Free Return Shipping: If we require the item to be sent back, we will provide a prepaid return shipping label at zero cost to you.

  • 📧 How to Claim: Email us at fueledo.enquire@gmail.com with your order number and your honest feedback.

🛑 Damages, Faults, & Product Issues

Please inspect your order as soon as it arrives. Under the Australian Consumer Law, our goods come with guarantees that cannot be excluded.

If your item arrives defective, damaged, unsealed, or you receive the wrong product, contact us immediately. We will evaluate the issue and make it right by instantly arranging a full refund or shipping out a fresh replacement at zero cost to you.

🔄 How to Process a Return

  1. Contact Us First: You must email fueledo.enquire@gmail.com before sending anything back. Items sent back without a prior request cannot be accepted.

  2. Get Your Label: Once approved, we will email you a prepaid return shipping label.

  3. Mail Your Item: Affix the label to your package and send it to:

📅 Subscription Orders

Our subscriptions carry no lock-in contracts. You can pause, edit, skip, or cancel your deliveries at any time through your customer portal prior to your next scheduled billing date.

  • Note: The 14-Day Taste Guarantee applies only to your very first delivery of a product. Ongoing recurring subscription orders are processed automatically and cannot be refunded for a change of mind.

💰 How Long Do Refunds Take?

Once your request is approved (and your item is received, if applicable), we will notify you via email.

  • 💳 Your refund will be processed automatically back to your original payment method.

  • ⏱️ Funds typically appear in your account within 10 business days, depending on your bank's processing times.

  • 🚨 If more than 15 business days have passed since your approval, please alert us at fueledo.enquire@gmail.com.